Notice aging orders
Set how many hours an order can remain unfulfilled before it needs attention. Canceled orders are excluded from this check.
KEEP FULFILLMENT MOVING
The order that slipped through.
Back on your radar.
Catch aging unfulfilled orders and missing tracking before they become another support conversation. Give your fulfillment team a clear place to start.
See what you can doTHE PRACTICAL DETAILS
What you can do.
Find missing tracking
Check fulfilled orders for tracking information after a configurable grace period. Give your fulfillment process time to finish before raising an alert.
Make room for exceptions
Exclude order tags, associated product IDs, or fulfillment services. Keep known preorders or special handling out of a rule when the relevant exception applies.
Jump to the source
Open the affected order in Shopify Admin from the alert, then keep notes and ownership in Store Lookout.
PUT IT INTO PRACTICE
A useful part of
your routine.
Start with the settings that matter to your store, and keep the next step visible.
- 01
Set your promise
Choose an order-age threshold and tracking grace period that fit your actual fulfillment process.
- 02
Route the exception
Send order alerts to the people handling fulfillment through your chosen destinations.
- 03
Close the loop
Review the order in Shopify. Store Lookout can resolve the incident when later checks show the condition has cleared.
KNOW WHAT TO EXPECT
A little context.
- Store Lookout flags conditions; it does not fulfill orders, add tracking, or contact customers.
- Checks depend on the Shopify data received and the evaluation schedule. Tracking presence is checked at order level, not as a guarantee for every package.
Coming soon for Shopify
Your store. A little more
peace of mind.
Catch the exceptions. Keep your team in sync.
Get ready for a clearer way to run your store.