One incident for repeat detections
Repeated findings update an existing incident with occurrences and the latest observation. A condition that returns can reopen a resolved incident.
TURN ATTENTION INTO ACTION
An alert is a beginning.
Give it a next step.
A shared inbox for operations and catalog incidents, with ownership, notes, and a lifecycle that keeps repeat detections from becoming a wall of duplicate alerts.
See what you can doTHE PRACTICAL DETAILS
What you can do.
Acknowledge and assign
Mark an alert as seen and assign it to an active member of your store’s team. Give the exception a clear owner.
Snooze until later
Pause notifications for an alert while work is in progress. Choose when it should return to your attention.
Keep notes with the problem
Add context to the alert so another team member can understand what has been tried and what is still needed.
Work through a batch
Acknowledge, assign, snooze, or resolve multiple selected alerts. Bulk actions process up to 100 selected incidents at a time.
Find the right view
Switch between open, resolved, and all alerts. Filter operations or catalog incidents, inspect delivery history, and export the current list as CSV.
PUT IT INTO PRACTICE
A useful part of
your routine.
Start with the settings that matter to your store, and keep the next step visible.
- 01
Triage the inbox
Review severity and the affected resource, then acknowledge the incidents your team has seen.
- 02
Make responsibility visible
Assign the work and leave a note. Snooze a known issue while the owner investigates.
- 03
Resolve with context
Let the app resolve cleared conditions or resolve an incident manually. Configure resolution notifications if your team wants the follow-up.
KNOW WHAT TO EXPECT
A little context.
- Manually resolved operational alerts may reopen if the same condition is detected again. Resolving a catalog-change alert accepts the observed change.
- Resolving an alert does not change the order, inventory, or product in Shopify.
- The alert list and its CSV export contain up to the 500 most recent matching alerts.
Coming soon for Shopify
Your store. A little more
peace of mind.
Catch the exceptions. Keep your team in sync.
Get ready for a clearer way to run your store.